Thank you for shopping at www.joinhealth.lk. We value your satisfaction and strive to provide you with seamless payment experience possible. If, for any reason, you are not completely satisfied with your therapy, counselling or training purchase, we are here to help.
Returns
We accept no returns of the service or product. The service has been provided after you had your initial call with the clinician at J.O.I.N. Health. You were provided with a free consultuation prior to the paid service as such no returns.
As our courses are all e-learning communications we accept no request for returns as it will a full access product upon download.
Refunds
The circumstances under which refunds for the service of counselling and therapy will be considered need to be extenuating. Such, illness, death or natural disasters. If in case of power failure or internet outages no refunds will be provided though an exchange in the section below will be considered.
Course, refunds will aslo not be provided unless extenuating circumstances exists. Exchanges
For both the purchase of a service or education/training shifting of date, duration and location can be provided depending on the circumstance and availability of the opportunity, if not fee and costs will need to be forfeited by the customer.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
Downloadable software products
Completed Counselling Services unless cancelled 72hours before the scheduled date.
Processing Time
Refunds and exchanges will be processed within 3-5 business days after we receive your documents of proof.. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.
